Narvar - ISSUE RESOLVED: Incident with Track – October 18th, 2022 – Incident details

All systems operational

ISSUE RESOLVED: Incident with Track – October 18th, 2022

Resolved
Degraded performance
Started almost 3 years agoLasted 28 minutes

Affected

Track

Degraded performance from 5:20 PM to 5:49 PM

Updates
  • Resolved
    Resolved

    Hello,

    We would like to let you know that the incident impacting Track has been resolved and normal functionality has been restored. The issue occurred between 9:56 am PT and 10:31 am PT.

    As a critical SaaS provider, we take the availability of our platform seriously. We regret the inconvenience this may have caused your teams.

    For more information, contact Narvar Support by emailing support@narvar.com Sincerely,

    Narvar Support

  • Investigating
    Investigating

    Hello,

    We are currently experiencing an issue with the Track pages where the end consumers accessing these pages will experience either slow load times or an error message will be displayed. Our engineering team is actively investigating the cause and working to resolve the issue.

    As a critical SaaS provider, we take the availability of our platform seriously. We regret the inconvenience this may cause your teams.

    Our next update will be at 1:15 pm PT, or as soon as the issue is resolved, whichever is first.

    Sincerely, Narvar Support