Narvar - Canada Post: Return Submission Failures – Incident details

All systems operational

Canada Post: Return Submission Failures

Resolved
Partial outage
Started over 1 year agoLasted about 3 hours

Affected

Returns

Partial outage from 7:04 PM to 10:03 PM

Updates
  • Resolved
    Resolved

    Hello,

    We would like to inform you that the issue with Canada Post return submission failures has been resolved by our engineering team and the expected functionality has been restored.

    For more information, please contact Narvar Support by submitting a request here.

    Sincerely,
    Narvar Support

  • Investigating
    Investigating

    Hello,

    We are currently observing return submission failures with carrier Canada Post for the Canada locales. Because of this issue, return submission is expected to fail on the final step of the returns process on Narvar Return portals. Our team is actively investigating the cause and working to resolve the issue.

    Our next update will be at 3 PM PST or as soon as the issue is resolved. For more information, please contact Narvar Support by submitting a request here.

    Sincerely,
    Narvar Support