Hello,
We experienced an issue with our Narvar returns and exchanges for Shopify application. The issue lasted between 7:45 am PT to 10:30 am PT.
A subset of the returns initiated during that period may be stuck in the “Requested” status. Learn more about this status here: https://support.narvar.com/hc/en-us/articles/4411740808339-Dashboard-Statuses.
This suppresses returns emails from being sent out and prevents any Netsuite/Celigo/Refund automation from occurring. This issue now stands resolved and our team is working on making retroactive fixes on those returns.
No actions is required at your end. We will be proactively working on fixing the affected returns. We regret any inconvenience this may have caused and we are committed to providing you with continued support and appreciate your understanding and patience.
Sincerely,
Narvar Support
