Narvar - Issues with Returns and Exchanges for Shopify – Incident details

All systems operational

Issues with Returns and Exchanges for Shopify

Resolved
Operational
Started 5 months agoLasted less than a minute

Affected

Narvar Returns and Exchanges for Shopify

Operational from 12:52 PM to 12:52 PM

Updates
  • Resolved
    Resolved

    Hello,

    On Friday, we deployed a temporary fix for an issue with the Shopify Returns platform. When we tried to roll back this fix today to implement a more permanent solution, a problem occurred that caused our system to deadlock, resulting in downtime. We regret for any inconvenience caused, and we will perform a complete postmortem in the coming days.

    Sincerely,

    Narvar Support