Issue causing delays in Notify Product - Incident details - Narvar - Status

Issue causing delays in Notify Product

Resolved

Operational

Started almost 2 years agoDecember 16, 2024Lasted 4 hours 56 minutesDecember 16, 20249:03 PMDecember 17, 20241:59 AMUTC

Affected

Notify

Updates

Resolved
December 17, 2024 at 1:59 AMUTC
Resolved
December 17, 2024 at 1:59 AMUTC
Hello,
The issue with the notification delays has now been resolved. All new notifications are now being sent as expected. All the delayed notifications have been sent out as well.
Please feel free to reach out to the Narvar support team in case of any questions.
Update
December 16, 2024 at 11:36 PMUTC
Update
December 16, 2024 at 11:36 PMUTC
Hello,
We want to inform you that there has been significant progress regarding the issue with our Notify product. Our engineering team is diligently working to complete the remaining tasks to fully resolve the delays affecting notifications across Email, SMS, and Webhooks.
Our next scheduled update will be at 6:30 PM PST today, or sooner if we have significant developments.
Investigating
December 16, 2024 at 9:03 PMUTC
Investigating
December 16, 2024 at 9:03 PMUTC
Hello,
We're currently experiencing delays with our Notify product affecting notifications across Email, SMS, and Webhooks. While notifications are being sent, they are delayed.
Our team is actively investigating and working on a resolution. We apologize for any inconvenience and appreciate your patience.
Our next update will be at 3:30 PM PST today or as we receive more information from our engineering team. Thank you for your understanding and support.