Narvar - Fedex Service Disruption – Incident details

All systems operational

Fedex Service Disruption

Resolved
Operational
Started over 1 year agoLasted about 2 hours

Affected

Returns

Operational from 3:01 PM to 4:47 PM

Narvar Returns and Exchanges for Shopify

Operational from 3:01 PM to 4:47 PM

Updates
  • Resolved
    UTC
    Resolved

    We want to inform you that the FedEx outage, which began at 8:47 AM CT, has now been resolved. All FedEx services, including Printerless and Commercial methods, are functioning as expected. Customers who experienced issues while attempting returns through the Narvar Returns Portal via FedEx during the disruption can now retry their returns successfully. Thank you for your patience and understanding. Please let us know if you have any further questions or concerns.

  • Monitoring
    UTC
    Monitoring

    FedEx has notified us that they are currently experiencing an outage across all their services since 8:47 AM CT. This may impact customers using FedEx Printerless, FedEx Commercial, and other related methods. FedEx is actively investigating the issue and will provide updates once it is resolved. Please note that no other carriers are affected at this time.
    Additionally, customers attempting returns through the Narvar Returns Portal via FedEx during this disruption are advised to retry once the FedEx issue has been resolved.

    We will provide the next update as soon as we receive confirmation from FedEx that the issue has been resolved.

    Thank you for your patience and understanding.