Narvar - FedEx QR code label generation Issues – Incident details

The issue affecting FedEx QR code label generation has now been fully resolved. All FedEx label types, including QR code, commercial, and return labels, are now functioning as expected. Our engineering team has verified the fix and confirmed stability. We will continue to monitor to ensure consistent performance.

Thank you for your patience and understanding while we worked with FedEx to resolve this issue.

We are actively monitoring the situation based on the latest update from FedEx, and we affirm that our engineering team is working diligently on a resolution.

We are in close communication with FedEx and will continue to track progress closely. Thank you for your patience and understanding as we work to restore full functionality.

We wanted to provide an update on the outage that affected the generation of FedEx QR codes. While this issue is occurring, users will be able to complete their return, but will not be able to retrieve a QR code. Users are able to access a return label. Once the issue has been resolved, users will be able to access their QR code.

Our team is currently monitoring the situation and has reached out to FedEx to resolve the issue.

Our next update will be at 9:00 AM PST, or as soon as the issue is resolved.