Narvar - DPD-BE return label generation failures – Incident details

We’re pleased to confirm that the issue on the carrier side (DPD-BE) impacting return label generation has now been resolved.

The carrier has confirmed the fix, and we are observing successful return submissions at this time.

Thank you for your patience while we worked with the carrier to resolve the issue.

We have confirmed that the issue is on the carrier side (DPD-BE) and continues to impact return label generation for customers attempting to initiate returns. The Narvar team is working closely with DPD-BE to help resolve the issue as quickly as possible. We remain in active communication and will share further updates as soon as more information becomes available from the carrier.

Thank you for your patience and understanding.

Our team received confirmation from DPD-BE that they are investigating this issue further. We will continue to follow up and provide more information as it becomes available. We expect the next update to be provided by 9:00 AM CEST.

We are continuing to work closely with DPD-BE to resolve the ongoing issue affecting return label generation. As previously communicated, this is an outage on DPD-BE's side, impacting customers attempting to initiate returns.
Our teams remain engaged with their contacts at DPD-BE, and we will provide another update in the next hour or as soon as significant new information becomes available.

We are continuing to work closely with DPD-BE to resolve the ongoing issue affecting return label generation. As previously communicated, this is an outage on DPD-BE's side, impacting customers attempting to initiate returns.
Our teams remain engaged with their contacts at DPD-BE, and we will provide another update in the next hour or as soon as significant new information becomes available.