Narvar - Label Generation Failure - DHL – Incident details

All systems operational

Label Generation Failure - DHL

Resolved
Operational
Started 22 days agoLasted about 13 hours

Affected

Returns

Degraded performance from 7:49 PM to 9:18 AM

Carriers

Degraded performance from 7:49 PM to 9:18 AM

Updates
  • Resolved
    Resolved
    The issue affecting return submissions with DHL has now been fully resolved. This was due to a bug in our internal configuration, which required coordination with the carrier and engineering teams to identify and correct. Users should now be able to submit returns without any issues. If you have further questions or continue to experience problems, please reach out to Narvar Support.
  • Update
    Update
    The issue affecting DHL label generation is still under investigation. We’re in ongoing communication with the carrier to resolve it as quickly as possible. We’ll provide the next update once we have more details. Thanks for your patience.
  • Update
    Update

    The carrier has informed us that they will provide their next update by tomorrow morning.

    We will continue to monitor the situation closely and share any updates as soon as they become available.

    Thank you for your continued patience and understanding.

  • Identified
    Identified

    We are continuing to work closely with DHL to identify the root cause of the ongoing label generation failures. While we have not yet received a confirmed resolution, our technical team remains in active communication with the carrier to assess any recent changes that may be impacting the service. We will provide further updates as soon as we have new information or progress to share. Thank you for your patience and understanding.

  • Update
    Update
    We are continuing to investigate the label generation failures with DHL. Our team is in active communication with the carrier to determine if any recent changes on their end may be contributing to the issue. We appreciate your continued patience and will share further updates as soon as more information becomes available. Thank you for your understanding.
  • Investigating
    Investigating

    We are currently investigating an issue where label generation is failing for DHL.
    We are actively checking with the carrier to confirm if there have been any recent updates on their side.
    We will provide further updates as we learn more. Thank you for your patience.