Label generation issues- Canadapost - Incident details - Narvar - Status

Label generation issues- Canadapost

Resolved

Degraded performance

Started 12 months agoAugust 10, 2025Lasted about 9 hoursAugust 10, 20255:44 AM2:34 PMUTC

Affected

Returns

Narvar Returns and Exchanges for Shopify

Carriers

Updates

Resolved
August 10, 2025 at 2:34 PMUTC
Resolved
August 10, 2025 at 2:34 PMUTC
This issue has been resolved. We are no longer seeing Canada Post return label generation errors, and users are now able to complete returns.
Should you encounter any further issues, please don’t hesitate to reach out to Narvar Support for assistance.
Investigating
August 10, 2025 at 5:44 AMUTC
Investigating
August 10, 2025 at 5:44 AMUTC
We are currently experiencing issues with Canada Post returns, which may affect customers attempting to generate return labels. Our team has reached out to Canada Post for updates on the status of this issue.
We are actively monitoring the situation and will share further updates as soon as new information becomes available. Thank you for your patience and understanding.