Duration: 29 minutes

Affected Components: Narvar Hub Platform

Sep 21, 20:48:05 GMT+0
Investigating - We are currently investigating an issue related to Hub users logging in with Microsoft SSO..

Sep 21, 21:16:49 GMT+0
Resolved - This issue is now resolved..

Duration: 6 hours and 12 minutes

Affected Components: Narvar Returns and Exchanges for Shopify

Sep 2, 14:58:12 GMT+0
Investigating - We are currently experiencing an issue with the Returns & Exchanges app where permission errors are preventing returns from being successfully processed. Our engineering team is actively investigating the root cause and working diligently to restore full functionality. We apologize for any disruption this may cause and will provide further updates as soon as more information becomes available..

Sep 2, 15:20:08 GMT+0
Identified - We have successfully identified the root cause of the permission errors preventing returns from being processed through the Returns & Exchanges app. Our engineering team is currently working on a fix to restore full functionality. We appreciate your continued patience and will provide another update as soon as the resolution is deployed..

Sep 2, 16:27:27 GMT+0
Monitoring - The recent issue preventing returns from processing was caused by updates to Shopify's app scope permissions. A resolution is now available, but it requires manual authorization from a store administrator to restore full functionality. **How to Apply the Fix** * Log in to your Shopify store using a **Shopify Admin** account. * Navigate to the Returns app. * Look for the banner at the top of the screen that exactly states: _"The permissions required by Narvar Return & Exchange have been updated. Please click the following link for more details._ **_Update the permissions_**_"_ * Click the link within the banner to authorize and update the scope permissions. Once these permissions are updated, the returns portal will function normally. Please reach out to our support team if you continue to experience any issues after completing these steps..

Sep 2, 21:10:33 GMT+0
Resolved - This incident has been resolved..

Duration: 3 hours and 52 minutes

Affected Components: Returns

Aug 25, 01:48:03 GMT+0
Resolved - FedEx has confirmed the issue is resolved and we are seeing return labels generating successfully..

Aug 24, 21:55:39 GMT+0
Investigating - We are currently observing issues affecting FedEx return labels. We have escalated to FedEx and are investigating on our side in parallel..

Aug 24, 22:09:24 GMT+0
Identified - FedEx has acknowledged the issue and is actively working on a fix. .

Duration: 1 hour and 38 minutes

Affected Components: Returns

Aug 7, 14:45:04 GMT+0
Investigating - We are currently observing a service disruption affecting Canada Post return labels. We are actively investigating this and have reached out to Canada Post for more information..

Aug 7, 16:22:43 GMT+0
Resolved - Canada Post return label generation has been restored and we are seeing labels generate successfully. Canada Post has confirmed the underlying issue is resolved..

Duration: 6 hours and 54 minutes

Affected Components: Carriers

Jul 28, 22:37:41 GMT+0
Investigating - We are currently observing a service disruption affecting multiple Canada Post services. We have reached out to Canada Post for more information..

Jul 29, 05:32:00 GMT+0
Resolved - Canada Post has confirmed this issue is resolved..

Duration: 1 hour

Affected Components: Carriers

Jul 2, 12:10:44 GMT+0
Identified - Due to routine maintenance the Shipping & Tracking APIs will not be available on July 24th 11 PM AEST.

Jul 24, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 24, 14:00:00 GMT+0
Completed - Maintenance has completed successfully..

Duration: 16 minutes

Affected Components: Narvar Returns and Exchanges for Shopify

Jul 14, 01:48:05 GMT+0
Investigating - We're investigating an issue affecting returns on Shopify. We're currently investigating the issue and will update this page with more information as it becomes available..

Jul 14, 02:04:26 GMT+0
Resolved - We identified the issue affecting Narvar Returns and Exchanges for Shopify and have deployed a fix. Returns functionality has been fully restored..

Duration: 56 minutes

Affected Components: Returns

Jul 13, 14:10:53 GMT+0
Investigating - We are observing failures when generating FedEx return labels, impacting printerless (QR code) returns. FedEx is actively working on a resolution. We will post an update as soon as FedEx confirms the issue is resolved..

Jul 13, 15:06:33 GMT+0
Resolved - FedEx has resolved this issue - Printerless (QR codes) return labels are working as expected..

Duration: 9 hours and 5 minutes

Affected Components: Carriers

Jun 24, 19:49:38 GMT+0
Monitoring - We are monitoring a recovery in service performance..

Jun 24, 22:05:03 GMT+0
Resolved - Following a period of stable monitoring with no errors, this incident has been resolved..

Jun 24, 13:00:00 GMT+0
Investigating - We have identified that the Returns via UPS are failing intermittently. All brands that use UPS for Returns (Mail and Printerless) are impacted. We have reached out to the UPS team for investigation. We will update the status of this issue as soon as we hear from the carrier..

Duration: 30 minutes

Affected Components: Narvar Returns and Exchanges for Shopify, Track, Returns

Jun 20, 14:00:00 GMT+0
Identified - Pro Carrier will undergo scheduled maintenance during the following window. During this period, booking and tracking APIs, customer portal access, and SFTP services may be temporarily unavailable or experience degraded performance. Maintenance window: June 20, 2026 – 2:00 PM UTC to June 20, 2026 – 2:30 PM UTC Service should resume once the maintenance is complete. For any questions or concerns, please contact Narvar Support..

Jun 20, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 20, 14:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours and 31 minutes

Affected Components: Narvar Hub Platform

Jun 19, 09:38:17 GMT+0
Investigating - We are currently investigating an issue impacting some areas of the Narvar Hub..

Jun 19, 14:09:16 GMT+0
Resolved - This issue has been resolved. The Narvar Hub is now operating normally..

Duration: 2 hours and 42 minutes

Affected Components: Carriers

Jun 15, 17:20:14 GMT+0
Investigating - DHL is actively investigating the issue..

Jun 15, 18:16:22 GMT+0
Resolved - DHL has confirmed that the issue is resolved..

Jun 15, 15:33:57 GMT+0
Investigating - DHL is currently investigating the issue further.

Duration: 6 hours

Affected Components: Narvar Returns and Exchanges for Shopify, Returns

Jun 13, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 13, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 12, 16:43:22 GMT+0
Identified - FedEx has scheduled a planned outage for Legacy FedEx® Returns Technology services. The downtime is expected to be 6 hours. Customers using FTR may be unable to process certain transactions during this period. Start Date and Time: Saturday, June 13, 2026, 11:00 p.m. CT End Date and Time: Sunday, June 14, 2025, 05:00 a.m. CT Potential Affected Functionality: All Services Services are expected to be resumed after the prescribed duration. For any questions or concerns, please contact Narvar Support..

Duration: 6 hours

Affected Components: Returns

Jun 7, 08:00:00 GMT+0
Identified - FedEx will undergo scheduled Returns Technology maintenance affecting FedEx Printerless (no-box/QR code) label generation during the following window. During this period, customers may be temporarily unable to generate FedEx Printerless return labels. **Maintenance window**: June 7, 2026 – 4:00 AM UTC to June 7, 2026 – 10:00 AM UTC Service should resume once the maintenance is complete. For any questions or concerns, please contact Narvar Support..

Jun 7, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 7, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 30 minutes

Affected Components: Narvar Returns and Exchanges for Shopify, Track, Returns

Jun 6, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 6, 14:30:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 6, 14:00:00 GMT+0
Identified - Pro Carrier will undergo scheduled maintenance during the following window. During this period, booking and tracking APIs, customer portal access, and SFTP services may be temporarily unavailable or experience degraded performance. Maintenance window: June 6, 2026 – 2:00 PM UTC to June 6, 2026 – 2:30 PM UTC Service should resume once the maintenance is complete. For any questions or concerns, please contact Narvar Support..

Duration: 5 hours

Affected Components: Notify, Track

Jun 6, 05:00:00 GMT+0
Identified - FedEx will undergo scheduled infrastructure maintenance affecting FedEx Webhooks during the following window. During this period, FedEx tracking updates and webhook-based event ingestion may be temporarily unavailable or experience delayed delivery. **Maintenance window**: June 6, 2026 – 1:00 AM UTC to June 7, 2026 – 6:00 AM UTC Service should resume once the maintenance is complete. For any questions or concerns, please contact Narvar Support..

Jun 6, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 6, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours and 47 minutes

Affected Components: Carriers

Jun 2, 01:56:31 GMT+0
Resolved - FedEx has confirmed that the issue has been resolved..

Jun 1, 23:09:44 GMT+0
Investigating - We are currently investigating issues with FedEx Boxless returns..

Jun 2, 00:04:47 GMT+0
Investigating - FedEx is currently investigating this issue further. .

Duration: 4 hours

Affected Components: Narvar Returns and Exchanges for Shopify, Returns

May 31, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

May 31, 23:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 31, 19:00:00 GMT+0
Identified - Intersoft will undergo scheduled maintenance during the following window. During this period, label and manifest creation may be temporarily unavailable. Maintenance window: May 31, 2026 – 8:00 PM BST to June 1, 2026 – 12:00 AM BST A brief service interruption of approximately 10 minutes may occur while the deployment is being applied. Service should resume once the maintenance is complete. For any questions or concerns, please contact Narvar Support..

Duration: 1 hour and 7 minutes

Affected Components: Narvar Returns and Exchanges for Shopify, Returns

May 26, 18:56:23 GMT+0
Investigating - We are currently investigating an incident with returns through UPS. In most cases the impact is limited to customers not being able to use the store locator but in a few returns might not be submitted..

May 26, 20:03:37 GMT+0
Resolved - We've resolved the issue, the store locator should be available again..

Duration: 3 hours

Affected Components: Returns

May 17, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

May 17, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 17, 07:00:00 GMT+0
Identified - Please be advised that a USPS Label Broker® release is scheduled for deployment on Sunday, May 17, 2026, at 3:00 AM ET. During the update, both Label Providers and Requestors may be unable to communicate with the Label Broker service. It is estimated that full service will be fully restored within 3 hours..

Duration: 13 hours and 30 minutes

Affected Components: Carriers

May 13, 23:00:00 GMT+0
Investigating - Boxless returns with Fedex are failing, the carrier is investigating. .

May 14, 06:30:00 GMT+0
Resolved - This incident with Fedex API has been resolved..

Duration: 1 hour and 5 minutes

Affected Components: Carriers

May 9, 16:13:03 GMT+0
Monitoring - Purolator is currently experiencing an outage..

May 9, 16:58:32 GMT+0
Monitoring - Purloator has indicated the issue has been resolved; we will continue to monitor..

May 9, 17:18:00 GMT+0
Resolved - This incident has been resolved..

Duration: 6 hours

Affected Components: Returns

May 9, 04:00:00 GMT+0
Identified - Please be advised of the following important service update from FedEx. Customers using FedEx® Returns Technology services may be unable to process certain transactions. Expected Duration: 6 hours Affected Functionality: All.

May 9, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

May 9, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 6 hours and 50 minutes

Affected Components: Notify

May 6, 00:00:25 GMT+0
Identified - We are currently monitoring the issue and will provide additional updates as they are made available..

May 6, 00:59:30 GMT+0
Monitoring - Klaviyo has stated service is gradually returning to normal; we are still monitoring the issue until service is fully restored..

May 6, 03:14:06 GMT+0
Monitoring - Klaviyo has confirmed the issue is resolved. Any failed messages are being replayed. We will continue to monitor until this process is complete..

May 6, 03:39:17 GMT+0
Monitoring - We are continuing to monitor the progress and will provide another update tomorrow morning by 9:00 PST. .

May 6, 05:46:06 GMT+0
Resolved - This incident has been resolved..

May 5, 22:56:24 GMT+0
Investigating - Our third-party service Klaviyo is currently experiencing an outage, which could cause delays in notifications being sent out..

Duration: 3 hours

Affected Components: Carriers

Apr 29, 01:00:00 GMT+0
Identified - USPS is scheduling maintenance for their USPS Label Broker® service. During this time, there may be intermittent issues submitting **USPS Printerless** returns. **Maintenance Window:** April 28, 2026 at 9:00 PM ET – April 29, 2026 at 12:00 AM ET For any questions or concerns, please reach out to Narvar Support..

Apr 29, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 29, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 11 hours and 49 minutes

Affected Components: Narvar Returns and Exchanges for Shopify, Returns

Apr 28, 13:40:00 GMT+0
Resolved - This incident has been resolved..

Apr 28, 04:00:12 GMT+0
Investigating - USPS Printerless Returns are currently not available. We are investigating further and will be working on a fix..

Duration: 45 minutes

Affected Components: Carriers

Apr 12, 05:15:18 GMT+0
Investigating - We are currently experiencing errors with FedEx Printerless returns. We have reached out to the FedEx team and will provide another update as soon as more information is available..

Apr 12, 06:00:00 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 14 minutes

Affected Components: Carriers

Apr 12, 03:15:00 GMT+0
Investigating - We are currently experiencing errors being returned by Canada Post. We have reached out to the Canada Post team and will provide another update as soon as more information is available..

Apr 12, 05:29:24 GMT+0
Resolved - This issue is now resolved. We are seeing Canada Post returns process as expected..

Duration: 8 days, 13 hours and 9 minutes

Affected Components: Narvar Returns and Exchanges for Shopify

Apr 7, 02:10:53 GMT+0
Identified - We have determined that this is caused by a Google outage. Our contacts at Google have acknowledged and are investigating further..

Apr 7, 03:14:55 GMT+0
Resolved - Google has confirmed this is now resolved. Please note that there may still be some delays as our system catches up on the backlog of updates. However, all signs show systems returning to normal operations. .

Apr 6, 23:49:47 GMT+0
Investigating - We are currently experiencing delays in Shopify notifications, as well as tracking and status updates for Shopify returns. We will provide more information as soon as it is available. .

Duration: 1 hour and 35 minutes

Affected Components: Returns

Mar 26, 22:03:34 GMT+0
Investigating - We are currently investigating an issue affecting the Narvar Returns portal. We will provide another update as soon as more information becomes available..

Mar 26, 22:39:19 GMT+0
Investigating - We continue to investigate the issue affecting the Narvar Returns portal. We will provide another update as soon as we have more information..

Mar 26, 22:54:55 GMT+0
Monitoring - We have deployed a fix and are now observing successful access to the Returns portal. We will continue monitoring to ensure stability..

Mar 26, 23:38:12 GMT+0
Resolved - The issue impacting the Narvar Returns portal has been resolved. We appreciate your patience and understanding..

Duration: 3 hours and 34 minutes

Affected Components: Carriers

Mar 20, 19:10:25 GMT+0
Investigating - We're currently investigating intermittent delays in FedEx carrier scans. We are currently working with FedEx and will provide more information as it becomes available..

Mar 20, 20:20:55 GMT+0
Identified - We've isolated the issue and are working with FedEx to resolve it..

Mar 20, 22:44:24 GMT+0
Resolved - The intermittent issue causing delays with FedEx carrier scans has now been resolved. We appreciate your patience and understanding..

Duration: 36 minutes

Affected Components: Track

Mar 16, 17:35:11 GMT+0
Resolved - The issue impacting Narvar Track links in email notifications has been resolved. We appreciate your patience and understanding..

Mar 16, 10:00:00 GMT+0
Investigating - We're currently investigating an issue impacting Narvar Track links in email notifications. We will provide more information as soon as it becomes available..

Duration: 1 hour and 24 minutes

Affected Components: Carriers

Mar 15, 21:28:10 GMT+0
Investigating - We are experiencing intermittent timeout errors being returned by Canada Post. We have reached out to the Canada Post team and will provide another update as soon as more information is available..

Mar 15, 22:52:30 GMT+0
Resolved - Return labels for the carrier are now being successfully generated. This issue has been resolved..

Duration: 1 hour and 42 minutes

Affected Components: Carriers

Mar 12, 20:34:47 GMT+0
Resolved - USPS has confirmed they have resolved the issue, and we are seeing labels being generated normally..

Mar 12, 18:52:34 GMT+0
Investigating - We are experiencing intermittent timeout errors being returned by USPS. We have reached out to the USPS team and will provide another update as soon as more information is available..

Mar 12, 19:58:32 GMT+0
Identified - Our team is in communication with the carrier, and we are currently monitoring all updates from them..

Duration: 5 hours

Affected Components: Narvar Returns and Exchanges for Shopify, Returns

Mar 8, 04:00:00 GMT+0
Identified - FedEx has scheduled a planned outage for FedEx® Returns Technology services. The downtime is expected to be 5 hours. Customers using FTR may be unable to process certain transactions during this period. Start Date and Time: Saturday, March 07, 2026, 11:00 p.m. CT End Date and Time: Sunday, March 08, 2026, 04:00 a.m. CT Affected Functionality: All Services Services are expected to be resumed after the prescribed duration. For any questions or concerns, please contact Narvar Support..

Mar 8, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 8, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Carriers, Returns

Mar 2, 04:00:00 GMT+0
Identified - Cycleon/Rebound will undergo scheduled maintenance during the following window. During this period, label generation and portals will be temporarily unavailable. Maintenance window: March 2, 2026 – 5:00 AM CET to March 2, 2026 – 6:00 AM CET A brief downtime of approximately 5 to 10 minutes is expected during this window. Service should resume once the maintenance is complete. For any questions or concerns, please contact Narvar Support..

Mar 2, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 2, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours

Affected Components: Narvar Returns and Exchanges for Shopify, Returns

Feb 26, 20:00:00 GMT+0
Identified - **Scheduled Maintenance – Royal Mail** Royal Mail has informed us that their services will be temporarily unavailable due to the rollout of new features and system enhancements. **Impact** Shipping label production will not be available during this time. **Maintenance Window (GMT)** * **Start:** 26 February 2026 – 20:00 * **End:** 27 February 2026 – 00:00 For any questions or concerns, please contact Narvar Support..

Feb 26, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 27, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 18 minutes

Affected Components: Carriers

Feb 24, 19:37:57 GMT+0
Investigating - SparkPost is experiencing an outage which is affecting notification emails, they have identified the issue and are working to resolve..

Feb 24, 19:55:44 GMT+0
Resolved - SparkPost has updated that they fixed the issue. Narvar notification emails are currently going through again..

Duration: 11 hours and 30 minutes

Affected Components: Carriers, Track

Feb 8, 10:00:00 GMT+0
Identified - InPost will undergo scheduled maintenance during the following window. During this period, parcel tracking services may be temporarily unavailable or experience delays. **Maintenance window:** February 8, 2026 – 10:00 AM GMT to February 8, 2026 – 9:30 PM GMT The maintenance window includes contingency rollback time. The expected service outage during this window is up to 5 hours. **During the maintenance, parcel tracking status will not be available via the following integrations:** * Client / Customer embedded tracking API * Yodel by InPost website and App * eRin * Solo **If services remain accessible, tracking data may still be delayed in the following areas:** • E2E – Tracking status updates will be processed after the maintenance window • IVR – Parcel information will not be available • Customer Messaging – SMS, push, and email parcel status notifications will not be sent • [Yodel.co.uk](http://Yodel.co.uk) SFTP IOD tracking data files – Historic data will remain available; new events will be updated after maintenance • Yodel by InPost website and app – Historic tracking data will remain available; new events will be updated after maintenance • Containerisation, PAN, and ECR request files received via Seeburger SFTP will queue during the maintenance and be processed once complete **Locker deliveries and collections, as well as PUDO and store deliveries and collections, will not be impacted by this maintenance.** Service should be restored once the maintenance is complete, and any delayed tracking updates will be processed after the window has ended. For any questions or concerns, please contact Narvar Support..

Feb 8, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 8, 21:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 8 hours

Affected Components: Track

Feb 8, 01:00:00 GMT+0
Identified - USPS will undergo scheduled maintenance during the following window. During this period, tracking updates may be delayed and tracking information may appear stale. Maintenance window: February 7, 2026 – 8:00 PM EST to February 8, 2026 – 4:00 AM EST Tracking data will continue to be received during the maintenance window and will be processed once the maintenance is complete. For any questions or concerns, please contact Narvar Support..

Feb 8, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 8, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 6 hours and 30 minutes

Affected Components: Carriers, Track, Notify

Feb 7, 22:30:01 GMT+0
Identified - Maintenance is now in progress.

Feb 8, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 7, 22:30:00 GMT+0
Identified - Royal Mail will undergo scheduled maintenance during the following window. During this period, tracking updates may not be received. **Maintenance window:** February 7, 2026 - 2:30 PM PST to February 7, 2026 - 9:00 PM PST Service should be restored once the maintenance is complete, and any missed tracking updates will be sent after the window has ended. No other areas will be impacted by this planned outage, and other carriers will remain unaffected. For any questions or concerns, please contact Narvar Support..

Duration: 8 hours

Affected Components: Track, Notify

Feb 4, 09:00:00 GMT+0
Identified - Hello**,** We want to inform you that **DPD UK** will be performing a scheduled maintenance on **Wednesday, February 4, 2026**. **Start Time:** Wednesday, February 4, 9:00 AM GMT **End Time:** Wednesday, February 4, 5:00 PM GMT **Expected Duration:** 8 hours During this period, users will not be able to access **DPD UK tracking services**. This is a standard maintenance activity, and no changes are being made to data structures or how information is sent or received. Please reach out to Narvar Support if there are any questions or concerns. **Sincerely,** Narvar Support.

Feb 4, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 4, 17:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours

Affected Components: General Updates / Maintenance

Jan 29, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 29, 20:00:00 GMT+0
Identified - Royal Mail will undergo scheduled maintenance during the following windows. During these periods, there may be up to 10 minutes of downtime. Customers could experience issues generating return labels or submitting return requests. If a request fails, please wait a few minutes and try again after the maintenance window has passed. For any questions or concerns, please contact Narvar Support..

Jan 30, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 6 hours

Affected Components: General Updates / Maintenance

Jan 11, 05:00:00 GMT+0
Identified - Hello, We wanted to inform you that FedEx will be performing a scheduled maintenance this weekend due to a certificate update for the FedEx® Returns Technology API. Start Time: Saturday, January 10, 2026, 11:00 p.m. CT End Time: Sunday, January 11, 2026, 05:00 a.m. CT Expected Duration: 6 hours During this period, FedEx return services, including Printerless returns and FedEx Commercial, may experience disruptions. Our team is actively coordinating with the FedEx Carrier Engineering team to determine whether any action is required on our end. For any questions or concerns, please contact Narvar Support..

Jan 11, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 11, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 30 minutes

Affected Components: General Updates / Maintenance

Nov 29, 03:00:00 GMT+0
Identified - We are planning to perform a database instance upgrade to ensure system stability. This maintenance will require a **planned downtime of approximately 5 minutes**, during which any attempts to **submit returns will fail.** .

Nov 29, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 29, 03:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours

Affected Components: General Updates / Maintenance

Nov 17, 08:30:00 GMT+0
Identified - Royal Mail Intersoft will be rolling out a scheduled maintenance on November 17th, 2025, at 20:00 BST to November 18, 2025, at 00:00 BST. During this period, there will be a downtime of approximately 10 minutes in a 4-hour scheduled window. Customers may be unable to generate return labels during this time. We appreciate your understanding and recommend monitoring for updates once the maintenance is completed. For any questions or concerns, please contact Narvar Support..

Nov 17, 08:30:01 GMT+0
Identified - Maintenance is now in progress.

Nov 17, 12:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 6 hours

Affected Components: General Updates / Maintenance

Nov 9, 05:00:00 GMT+0
Identified - Hello, We wanted to inform you that **FedEx will be performing a scheduled maintenance** this weekend. **Start Time:** Saturday, November 8, 2025 – 11:00 PM CT **End Time:** Sunday, November 9, 2025 – 05:00 AM CT **Expected Duration:** 6 hours During this period, FedEx return services—including **Printerless returns and FedEx commercial** —may experience disruptions. Our team is actively coordinating with the FedEx Carrier Engineering team to confirm if any action is required on our end. For any questions or concerns, please contact **Narvar Support**..

Nov 9, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 9, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 hours

Affected Components: General Updates / Maintenance

Nov 5, 02:00:00 GMT+0
Identified - Hello, We wanted to inform you that **USPS will be performing a scheduled maintenance** on November 4, from 9 PM ET, due to a planned deployment at their end. **Start Time:** November 4, 2025 – 9:00 PM ET **Expected Duration:** 3 hours During this period, USPS **return services—including Mail and Printerless returns**—may experience disruptions. This could affect USPS customers utilizing Shopify or Narvar Returns. Our team is actively coordinating with the USPS Engineering team to confirm if any action is required on the Narvar end. For any questions or concerns, please contact **Narvar Support**..

Nov 5, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 5, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 5 hours

Affected Components: Carriers, Narvar Returns and Exchanges for Shopify, Returns, General Updates / Maintenance

Nov 2, 21:00:00 GMT+0
Identified - Royal Mail Intersoft will be rolling out a scheduled maintenance on November 2nd, 2025, at 20:00 GMT to November 3rd, 2025, at 01:00 GMT. During this period, there will be a downtime of approximately 30 minutes in a 5-hour scheduled window. Customers may be unable to generate return labels during this time. We appreciate your understanding and recommend monitoring for updates once the maintenance is completed. For any questions or concerns, please contact **Narvar Support**. Sincerely, **Narvar Support**.

Nov 2, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 3, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 hours

Affected Components: Carriers, Narvar Returns and Exchanges for Shopify, Returns, General Updates / Maintenance

Nov 2, 04:00:00 GMT+0
Identified - Hello, We wanted to inform you that **FedEx will be performing a scheduled maintenance** this weekend due to a certificate update for the FedEx® Returns Technology API. **Start Time:** Saturday, November 1, 2025 – 11:00 PM CT **End Time:** Sunday, November 2, 2025 – 02:00 AM CT **Expected Duration:** 3 hours During this period, FedEx return services—including **Printerless returns and FedEx commercial** —may experience disruptions. Our team is actively coordinating with the FedEx Carrier Engineering team to confirm if any action is required on our end. For any questions or concerns, please contact **Narvar Support**. Sincerely, **Narvar Support**.

Nov 2, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 2, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.