Duration: 1 hour

Affected Components: Carriers, Returns

Mar 2, 04:00:00 GMT+0
Identified - Cycleon/Rebound will undergo scheduled maintenance during the following window. During this period, label generation and portals will be temporarily unavailable. Maintenance window: March 2, 2026 – 5:00 AM CET to March 2, 2026 – 6:00 AM CET A brief downtime of approximately 5 to 10 minutes is expected during this window. Service should resume once the maintenance is complete. For any questions or concerns, please contact Narvar Support..

Mar 2, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 2, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours

Affected Components: Narvar Returns and Exchanges for Shopify, Returns

Feb 26, 20:00:00 GMT+0
Identified - **Scheduled Maintenance – Royal Mail** Royal Mail has informed us that their services will be temporarily unavailable due to the rollout of new features and system enhancements. **Impact** Shipping label production will not be available during this time. **Maintenance Window (GMT)** * **Start:** 26 February 2026 – 20:00 * **End:** 27 February 2026 – 00:00 For any questions or concerns, please contact Narvar Support..

Feb 26, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 27, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 18 minutes

Affected Components: Carriers

Feb 24, 19:37:57 GMT+0
Investigating - SparkPost is experiencing an outage which is affecting notification emails, they have identified the issue and are working to resolve..

Feb 24, 19:55:44 GMT+0
Resolved - SparkPost has updated that they fixed the issue. Narvar notification emails are currently going through again..

Duration: 1 hour and 15 minutes

Affected Components: Narvar Returns and Exchanges for Shopify

Feb 20, 18:38:29 GMT+0
Investigating - We're currently experiencing a service disruption affecting Narvar Returns and Exchanges for Shopify, which is preventing data from appearing in the Analytics tool. Our team is actively investigating and will share updates as soon as we have more information. Thank you for your patience and understanding..

Feb 20, 19:36:15 GMT+0
Identified - We are continuing to work on a fix for this incident..

Feb 20, 19:53:23 GMT+0
Resolved - This incident has been resolved..

Feb 20, 19:54:49 GMT+0
Resolved - We are pleased to inform you that the outage affecting the Analytics tool on the Narvar Returns and Exchanges application for Shopify has been resolved. Our technical team has restored the service, and it is now fully operational. We apologize for any inconvenience caused and thank you for your patience during this time. If you experience any further issues, please do not hesitate to contact us..

Duration: 11 hours and 30 minutes

Affected Components: Carriers, Track

Feb 8, 10:00:00 GMT+0
Identified - InPost will undergo scheduled maintenance during the following window. During this period, parcel tracking services may be temporarily unavailable or experience delays. **Maintenance window:** February 8, 2026 – 10:00 AM GMT to February 8, 2026 – 9:30 PM GMT The maintenance window includes contingency rollback time. The expected service outage during this window is up to 5 hours. **During the maintenance, parcel tracking status will not be available via the following integrations:** * Client / Customer embedded tracking API * Yodel by InPost website and App * eRin * Solo **If services remain accessible, tracking data may still be delayed in the following areas:** • E2E – Tracking status updates will be processed after the maintenance window • IVR – Parcel information will not be available • Customer Messaging – SMS, push, and email parcel status notifications will not be sent • [Yodel.co.uk](http://Yodel.co.uk) SFTP IOD tracking data files – Historic data will remain available; new events will be updated after maintenance • Yodel by InPost website and app – Historic tracking data will remain available; new events will be updated after maintenance • Containerisation, PAN, and ECR request files received via Seeburger SFTP will queue during the maintenance and be processed once complete **Locker deliveries and collections, as well as PUDO and store deliveries and collections, will not be impacted by this maintenance.** Service should be restored once the maintenance is complete, and any delayed tracking updates will be processed after the window has ended. For any questions or concerns, please contact Narvar Support..

Feb 8, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 8, 21:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 8 hours

Affected Components: Track

Feb 8, 01:00:00 GMT+0
Identified - USPS will undergo scheduled maintenance during the following window. During this period, tracking updates may be delayed and tracking information may appear stale. Maintenance window: February 7, 2026 – 8:00 PM EST to February 8, 2026 – 4:00 AM EST Tracking data will continue to be received during the maintenance window and will be processed once the maintenance is complete. For any questions or concerns, please contact Narvar Support..

Feb 8, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 8, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 6 hours and 30 minutes

Affected Components: Carriers, Track, Notify

Feb 7, 22:30:01 GMT+0
Identified - Maintenance is now in progress.

Feb 8, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 7, 22:30:00 GMT+0
Identified - Royal Mail will undergo scheduled maintenance during the following window. During this period, tracking updates may not be received. **Maintenance window:** February 7, 2026 - 2:30 PM PST to February 7, 2026 - 9:00 PM PST Service should be restored once the maintenance is complete, and any missed tracking updates will be sent after the window has ended. No other areas will be impacted by this planned outage, and other carriers will remain unaffected. For any questions or concerns, please contact Narvar Support..

Duration: 8 hours

Affected Components: Track, Notify

Feb 4, 09:00:00 GMT+0
Identified - Hello**,** We want to inform you that **DPD UK** will be performing a scheduled maintenance on **Wednesday, February 4, 2026**. **Start Time:** Wednesday, February 4, 9:00 AM GMT **End Time:** Wednesday, February 4, 5:00 PM GMT **Expected Duration:** 8 hours During this period, users will not be able to access **DPD UK tracking services**. This is a standard maintenance activity, and no changes are being made to data structures or how information is sent or received. Please reach out to Narvar Support if there are any questions or concerns. **Sincerely,** Narvar Support.

Feb 4, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 4, 17:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours

Affected Components: General Updates / Maintenance

Jan 29, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 29, 20:00:00 GMT+0
Identified - Royal Mail will undergo scheduled maintenance during the following windows. During these periods, there may be up to 10 minutes of downtime. Customers could experience issues generating return labels or submitting return requests. If a request fails, please wait a few minutes and try again after the maintenance window has passed. For any questions or concerns, please contact Narvar Support..

Jan 30, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 10 hours and 11 minutes

Jan 28, 16:05:34 GMT+0
Investigating - We are currently experiencing a service disruption impacting USPS returns. This appears to be an issue on the USPS side. Our team is actively coordinating with USPS to investigate and resolve the issue. We will share updates as more information becomes available..

Jan 28, 20:13:43 GMT+0
Investigating - We continue to actively investigate the service disruption impacting USPS returns and are working closely with USPS toward resolution. We will provide updates as more information becomes available..

Jan 28, 23:21:24 GMT+0
Monitoring - We have started to observe service restored for USPS return labels and will continue to monitor closely..

Jan 29, 02:16:14 GMT+0
Resolved - USPS return labels are now operating as expected. The issue has been resolved..

Duration: 1 hour and 56 minutes

Affected Components: Narvar Returns and Exchanges for Shopify

Jan 27, 20:38:54 GMT+0
Identified - We’re currently observing an outage with Shopify Returns due to a broader Shopify service issue. Our team is monitoring and will update once resolved..

Jan 27, 21:41:04 GMT+0
Monitoring - Service has been stable over the last 45 minutes. We continue to actively monitor this issue..

Jan 27, 22:35:23 GMT+0
Resolved - We’re seeing continued successful service and Shopify Returns is operating as expected..

Duration: 2 hours and 5 minutes

Affected Components: Returns

Jan 23, 01:41:43 GMT+0
Investigating - We are currently experiencing issues generating return labels with Canada Post, which impacts return submissions. Our team has reached out to the carrier and is actively investigating the cause. Further updates will be shared as soon as more information becomes available..

Jan 23, 03:46:43 GMT+0
Resolved - We are no longer seeing issues with Canada Post returns. We will continue to follow up with Canada Post for more information. Please reach out to Narvar Support if there are any questions..

Duration: 7 hours and 35 minutes

Affected Components: Carriers

Jan 18, 16:00:50 GMT+0
Identified - We are currently investigating an issue where Purolator is failing to generate shipping labels.

Jan 18, 16:38:50 GMT+0
Investigating - We are currently investigating this incident..

Jan 18, 17:40:53 GMT+0
Identified - After investigating, we have determined that Purolator is currently experiencing an outage, which is impacting Narvar returns that utilize this carrier..

Jan 18, 18:06:34 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jan 18, 18:40:52 GMT+0
Identified - Our team is in ongoing conversations with the carrier, who is actively working to resolve the issue on their end..

Jan 18, 19:14:29 GMT+0
Identified - Our team remains in active discussions with the carrier, and we will continue to share updates as they become available..

Jan 18, 20:02:26 GMT+0
Identified - We are still in contact with the carrier as they work toward a resolution. There are no new updates at this time, but we will continue to provide information as soon as it becomes available..

Jan 18, 20:47:03 GMT+0
Identified - The carrier has confirmed they’re working on a fix. We’ll share another update once it’s implemented..

Jan 18, 21:22:37 GMT+0
Identified - Our team continues to closely monitor our communications with the carrier to ensure a swift resolution..

Jan 18, 21:55:03 GMT+0
Identified - Our team is actively tracking carrier communications to ensure a prompt resolution. .

Jan 18, 22:39:44 GMT+0
Monitoring - The carrier has confirmed the fix is in place and the issue is resolved. We have verified successful label generation from the carrier on our end. We will continue to monitor the situation..

Jan 18, 23:36:02 GMT+0
Resolved - The issue with Purolator has been resolved. All related services are now operating normally..

Duration: 6 hours

Affected Components: General Updates / Maintenance

Jan 11, 05:00:00 GMT+0
Identified - Hello, We wanted to inform you that FedEx will be performing a scheduled maintenance this weekend due to a certificate update for the FedEx® Returns Technology API. Start Time: Saturday, January 10, 2026, 11:00 p.m. CT End Time: Sunday, January 11, 2026, 05:00 a.m. CT Expected Duration: 6 hours During this period, FedEx return services, including Printerless returns and FedEx Commercial, may experience disruptions. Our team is actively coordinating with the FedEx Carrier Engineering team to determine whether any action is required on our end. For any questions or concerns, please contact Narvar Support..

Jan 11, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 11, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 hours and 20 minutes

Affected Components: Carriers

Jan 11, 03:08:22 GMT+0
Resolved - We are no longer seeing issues with Canada Post returns. Label generation is now functioning as expected. We will continue to follow up with Canada Post for more information. Please reach out to Narvar Support if there are any questions..

Jan 10, 23:48:39 GMT+0
Investigating - Canada Post is currently experiencing issues that are impacting Narvar Returns. We have reached out to the carrier and will provide more information as it becomes available. .

Duration: 9 minutes

Affected Components: Track

Dec 31, 13:13:25 GMT+0
Investigating - We are currently experiencing an issue impacting both shipment tracking and return tracking pages. Customers may encounter a 502 error when attempting to access these pages. Our engineering team is actively working to resolve the issue. We will share the next update as soon as more information becomes available. Thank you for your patience..

Dec 31, 13:22:54 GMT+0
Resolved - The issue impacting shipment tracking and return tracking pages has been resolved. Customers should now be able to access both pages without encountering errors..

Duration: 1 hour and 55 minutes

Affected Components: Returns

Dec 26, 19:08:45 GMT+0
Resolved - The intermittent issue impacting FedEx Printerless returns is now resolved. QR codes are now displaying as expected..

Dec 26, 17:13:23 GMT+0
Investigating - We are currently experiencing intermittent issues affecting FedEx Printerless returns for multiple retailers. This may impact the successful generation and display of printerless return labels, including QR codes. Our team is actively working with FedEx to gather more information and resolve the issue..

Duration: 22 hours and 26 minutes

Affected Components: Carriers, Returns

Dec 24, 03:59:08 GMT+0
Monitoring - We are still seeing a subset of return requests fail to generate labels due to the ongoing downtime. We continue to monitor updates from Canada Post as they work toward a resolution..

Dec 24, 17:56:25 GMT+0
Resolved - The issue affecting return label generation with Canada Post has been resolved. Canada Post has restored service following their earlier downtime, and label generation is now functioning as expected..

Dec 23, 19:30:00 GMT+0
Investigating - We are currently experiencing issues generating labels with Canada Post, which may affect return label generation for some consumers. We've identified that this is a result of downtime with Canada Post. We will share updates as more information becomes available. Thank you for your patience..

Duration: 1 hour and 13 minutes

Affected Components: Returns

Dec 10, 17:39:48 GMT+0
Investigating - DHL Returns are experiencing intermittent timeouts. We are investigating and reaching out to the carrier for additional details..

Dec 10, 18:53:07 GMT+0
Resolved - We have received confirmation from DHL that this is now resolved. We have also validated that returns are now processing successfully..

Duration: 5 days, 1 hour and 35 minutes

Affected Components: Track

Dec 4, 14:44:17 GMT+0
Investigating - DPD UK is currently experiencing technical issues impacting tracking updates and notification details, which may result in delays or missing information. All other services remain fully operational. Our teams are monitoring the situation and will provide updates once the issue is resolved..

Dec 9, 16:19:10 GMT+0
Resolved - The issue has been resolved following the deployment of additional fixes. All systems are now functioning as expected..

Dec 5, 23:18:57 GMT+0
Monitoring - We have deployed additional changes based on guidance from DPD UK. We will be monitoring system performance over the weekend. We expect the next update to be shared on Monday..

Dec 4, 17:04:12 GMT+0
Monitoring - We have implemented configuration changes to address the issue and are actively monitoring system performance to ensure stability. We will share further updates once they are available..

Dec 5, 16:44:47 GMT+0
Identified - We continue to see issues and are engaged with the carrier as we work toward a resolution. We will provide more information as it becomes available..

Duration: 16 hours and 44 minutes

Affected Components: Returns

Dec 2, 16:32:50 GMT+0
Identified - We are currently experiencing intermittent timeout errors with our 3rd party partner, Bleckmann, which may affect return label generation for some retailers. Our carrier team is working directly with them to resolve the issue as quickly as possible. We will share updates as more information becomes available. Thank you for your patience..

Dec 3, 09:16:49 GMT+0
Resolved - This incident has been resolved..

Duration: 30 minutes

Affected Components: General Updates / Maintenance

Nov 29, 03:00:00 GMT+0
Identified - We are planning to perform a database instance upgrade to ensure system stability. This maintenance will require a **planned downtime of approximately 5 minutes**, during which any attempts to **submit returns will fail.** .

Nov 29, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 29, 03:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours and 6 minutes

Affected Components: Returns

Nov 28, 14:30:00 GMT+0
Monitoring - We experienced an issue earlier today that caused returns to temporarily fail. The issue has now been fixed, and returns are processing normally again. We are actively monitoring the system to ensure stability. The outage lasted for approximately 45 minutes..

Nov 28, 16:35:56 GMT+0
Resolved - The issue causing return failures has now been fully resolved. Returns are processing normally, and our team is continuing to monitor the system..

Duration: 7 minutes

Affected Components: Returns

Nov 24, 07:24:56 GMT+0
Identified - Return submissions using the DHL pickup method are currently failing, and customers are unable to generate a return. Our engineering team is actively investigating the issue to identify the root cause and restore normal functionality..

Nov 24, 07:31:43 GMT+0
Resolved - This incident has been resolved..

Duration: 9 hours and 25 minutes

Affected Components: Notify

Nov 23, 08:06:49 GMT+0
Resolved - The issue affecting email notifications has been resolved. A fix was applied, and we have monitored the system to ensure stability. All services are functioning as expected. Thank you for your patience..

Nov 22, 22:42:00 GMT+0
Investigating - We are currently investigating possible delays in email notifications. We will provide more information as it becomes available..

Nov 22, 23:44:47 GMT+0
Identified - We have identified the issue and are working to resolve as soon as possible. Next update in 1 hour or less..

Nov 23, 00:48:26 GMT+0
Identified - We're still investigating the resolution and will continue to provide updates periodically..

Nov 23, 01:58:31 GMT+0
Investigating - Our investigation is ongoing, and we will continue to provide periodic updates.

Nov 23, 02:39:31 GMT+0
Monitoring - We have identified that the issue was limited to users with Microsoft accounts (Outlook, Hotmail, etc.) Our team has applied a solution while we work with the relevant providers in parallel. We are currently monitoring as email traffic returns to normal..

Duration: 5 days, 13 hours and 59 minutes

Affected Components: General Updates / Maintenance

Nov 18, 16:50:30 GMT+0
Resolved - The Cloudflare outage impacting Royal Mail (royalmail-is) has now been fully resolved. All services and workflows are back to normal. Our teams will continue to monitor, but no further disruption is expected at this time. Thank you for your patience..

Nov 18, 14:36:32 GMT+0
Investigating - We are currently experiencing a widespread Cloudflare outage that is affecting multiple external services. As a result of this, Royal Mail (royalmail-is) is experiencing a 100% service disruption, which may impact: Return label generation, Tracking updates and other dependent workflows tied to carrier events. Our teams are actively monitoring the situation and will provide further updates as soon as Cloudflare restores stability or if we identify any changes in impact. Thank you for your patience..

Duration: 4 hours

Affected Components: General Updates / Maintenance

Nov 17, 08:30:00 GMT+0
Identified - Royal Mail Intersoft will be rolling out a scheduled maintenance on November 17th, 2025, at 20:00 BST to November 18, 2025, at 00:00 BST. During this period, there will be a downtime of approximately 10 minutes in a 4-hour scheduled window. Customers may be unable to generate return labels during this time. We appreciate your understanding and recommend monitoring for updates once the maintenance is completed. For any questions or concerns, please contact Narvar Support..

Nov 17, 08:30:01 GMT+0
Identified - Maintenance is now in progress.

Nov 17, 12:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours and 17 minutes

Affected Components: Narvar Returns and Exchanges for Shopify, Returns

Nov 16, 10:34:48 GMT+0
Resolved - The issue affecting Canada Post return label generation has been resolved. All services are now functioning as expected. Thank you for your patience while we worked to restore normal operations..

Nov 16, 06:18:01 GMT+0
Investigating - We are currently observing a 100% failure rate for Canada Post return label generation. This issue affects both printerless and printed return label flows. We are investigating and reaching out to Canada post. We will share additional updates as soon as they are available..

Nov 16, 08:33:41 GMT+0
Identified - We have reached out to Canada Post for more details and are awaiting their insights. We will share an update as soon as we receive further information..

Duration: 7 hours and 56 minutes

Affected Components: General Updates / Maintenance

Nov 13, 08:51:05 GMT+0
Investigating - The **FedEx** Servers are currently down and causing time-outs that might cause delays in notifications. The current impact is limited to webhooks, while other services like Filefeed integration will continue to get the notifications working as expected. Our team is actively coordinating with the FedEx Carrier Engineering team to confirm if any action is required on our end, and we will keep you updated accordingly. For any questions or concerns, please contact **Narvar Support**..

Nov 13, 13:34:33 GMT+0
Identified - We are still observing intermittent timeouts from FedEx. The impact remains minimal, as notifications continue to flow through Filefeeds and API backups, with only limited delays on webhooks. Our teams remain actively engaged with FedEx to get more clarity on the root cause and resolution timeline. We will share the next update as soon as we receive further information..

Nov 13, 16:47:33 GMT+0
Resolved - The intermittent FedEx timeouts have been resolved. All notifications are now processing normally across Filefeeds, APIs, and webhooks. For any questions or concerns, please contact Narvar Support..

Duration: 40 minutes

Affected Components: Returns

Nov 11, 05:08:47 GMT+0
Investigating - We are aware of an issue with pickup dates not populating while attempting returns with the Sagawa carrier. We are investigating and will share an update in the next 1 hour or as soon as we have the findings..

Nov 11, 05:48:46 GMT+0
Resolved - This issue has been resolved..

Duration: 6 hours

Affected Components: General Updates / Maintenance

Nov 9, 05:00:00 GMT+0
Identified - Hello, We wanted to inform you that **FedEx will be performing a scheduled maintenance** this weekend. **Start Time:** Saturday, November 8, 2025 – 11:00 PM CT **End Time:** Sunday, November 9, 2025 – 05:00 AM CT **Expected Duration:** 6 hours During this period, FedEx return services—including **Printerless returns and FedEx commercial** —may experience disruptions. Our team is actively coordinating with the FedEx Carrier Engineering team to confirm if any action is required on our end. For any questions or concerns, please contact **Narvar Support**..

Nov 9, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 9, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 hours and 4 minutes

Affected Components: Track

Nov 6, 12:29:48 GMT+0
Investigating - Royal Mail is currently experiencing technical issues affecting its tracking service, causing delays or missing tracking updates. Only the tracking functionality is impacted. All other services remain operational. Our teams are monitoring the issue and will share an update once Royal Mail fixes it..

Nov 6, 15:09:43 GMT+0
Investigating - Royal Mail continues to investigate this issue and there is no ETA yet. We will keep the incident update as we hear back from engineering.

Nov 6, 15:33:56 GMT+0
Resolved - Royal Mail has confirmed that the tracking issue has been resolved. Tracking updates are now processing as expected, and all services are operating normally. Thank you for your patience while we worked with Royal Mail to resolve this..

Duration: 2 hours and 16 minutes

Affected Components: Returns

Nov 5, 16:46:03 GMT+0
Investigating - We are facing a timeout issue for purolator returns, specifically for label and printerless. The engineering team is currently investigating and has reached out to the carrier. Next update will be posted in 1 hour..

Nov 5, 17:52:02 GMT+0
Identified - Purolator is experiencing issues with their web services (Shipment estimates, Service Availability API, Shipment creation, Returns creation and returns portal access) since Wednesday November 5 at 10AM EST. They are working to restore services as soon as possible..

Nov 5, 18:27:50 GMT+0
Monitoring - We are seeing Purolator services restored. Narvar will continue to monitor while awaiting final confirmation from the carrier..

Nov 5, 19:01:53 GMT+0
Resolved - Purolator has confirmed that this incident is resolved..

Duration: 3 hours

Affected Components: General Updates / Maintenance

Nov 5, 02:00:00 GMT+0
Identified - Hello, We wanted to inform you that **USPS will be performing a scheduled maintenance** on November 4, from 9 PM ET, due to a planned deployment at their end. **Start Time:** November 4, 2025 – 9:00 PM ET **Expected Duration:** 3 hours During this period, USPS **return services—including Mail and Printerless returns**—may experience disruptions. This could affect USPS customers utilizing Shopify or Narvar Returns. Our team is actively coordinating with the USPS Engineering team to confirm if any action is required on the Narvar end. For any questions or concerns, please contact **Narvar Support**..

Nov 5, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 5, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 5 hours and 18 minutes

Affected Components: Narvar Returns and Exchanges for Shopify

Nov 4, 18:30:17 GMT+0
Investigating - We are currently investigating an issue affecting return tracking updates for Royal Mail shipments. This issue is specific to Shopify retailers using printerless returns. We are investigating the impact and will provide another update in the next hour..

Nov 4, 19:27:56 GMT+0
Identified - We have identified the root cause of the Royal Mail return tracking issue affecting Shopify retailers using printerless returns. The engineering team has developed a fix and is currently testing it to validate the resolution..

Nov 4, 20:41:27 GMT+0
Identified - We're continuing to test the solution identified, our next update will be posted in 1 hour..

Nov 4, 21:30:11 GMT+0
Identified - We've completed testing our solution and are getting ready to deploy in production. Once the fix is in place, we'll start remediation efforts for the affected RMAs..

Nov 4, 22:45:06 GMT+0
Monitoring - The fix has been deployed to production and the results are being monitored..

Nov 4, 23:48:06 GMT+0
Resolved - The issue has now been resolved - the affected RMA tracking stages will be backfilled over the next 24 hours..

Duration: 5 hours

Affected Components: Carriers, Narvar Returns and Exchanges for Shopify, Returns, General Updates / Maintenance

Nov 2, 21:00:00 GMT+0
Identified - Royal Mail Intersoft will be rolling out a scheduled maintenance on November 2nd, 2025, at 20:00 GMT to November 3rd, 2025, at 01:00 GMT. During this period, there will be a downtime of approximately 30 minutes in a 5-hour scheduled window. Customers may be unable to generate return labels during this time. We appreciate your understanding and recommend monitoring for updates once the maintenance is completed. For any questions or concerns, please contact **Narvar Support**. Sincerely, **Narvar Support**.

Nov 2, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 3, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 53 minutes

Affected Components: Returns

Nov 2, 19:43:18 GMT+0
Resolved - After deploying a fix, we can see returns being processed as expected and confirm that the issue with Concierge returns via FedEx is now resolved. We will continue to monitor closely to ensure stability. Impact was limited to **Concierge returns via FedEx**. Other carriers and Narvar services remained unaffected. Thank you for your patience and understanding while we worked to resolve this..

Nov 2, 18:53:43 GMT+0
Identified - We have identified the issue and are working to deploy a fix..

Nov 2, 17:50:05 GMT+0
Investigating - We are currently investigating an issue with Narvar Concierge returns processed via FedEx following the recent scheduled maintenance performed by FedEx. This may result in delays or disruptions in return processing for some retailers. Please note that this incident is limited to Concierge returns via FedEx and does not affect other carriers or Narvar services. We will continue to monitor the situation closely and provide timely updates as more information becomes available..

Duration: 3 hours

Affected Components: Carriers, Narvar Returns and Exchanges for Shopify, Returns, General Updates / Maintenance

Nov 2, 04:00:00 GMT+0
Identified - Hello, We wanted to inform you that **FedEx will be performing a scheduled maintenance** this weekend due to a certificate update for the FedEx® Returns Technology API. **Start Time:** Saturday, November 1, 2025 – 11:00 PM CT **End Time:** Sunday, November 2, 2025 – 02:00 AM CT **Expected Duration:** 3 hours During this period, FedEx return services—including **Printerless returns and FedEx commercial** —may experience disruptions. Our team is actively coordinating with the FedEx Carrier Engineering team to confirm if any action is required on our end. For any questions or concerns, please contact **Narvar Support**. Sincerely, **Narvar Support**.

Nov 2, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 2, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: General Updates / Maintenance

Nov 2, 01:00:00 GMT+0
Identified - We want to inform you that on Saturday, November 1st, at 6:00 PM PST, there will be scheduled maintenance on the Narvar SFTP server. There is no expected downtime on our products and services. This upgrade is part of ongoing improvements to enhance the stability and performance of our infrastructure. Maintenance Start: **Saturday, November 1st, 6:00 PM PST** Duration: **2 hours** If you have any questions or concerns, please reach out to Narvar Support. Thank you for your patience and understanding..

Nov 2, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 14 minutes

Affected Components: Returns

Oct 29, 13:01:48 GMT+0
Monitoring - We are currently experiencing an issue with Hermes return label generation. An error is being returned, preventing customers from receiving their return labels immediately. Customers initiating a Hermes return may not see their label generated right away. No action is required at this time, these returns will be retried automatically through our asynchronous mechanism, and customers will receive their labels via email once successful. Our team has reached out to Hermes for updates on the status of this issue. We are actively monitoring the situation and will continue to provide updates as soon as new information becomes available..

Oct 29, 13:15:57 GMT+0
Resolved - We'd like to confirm that the issue with Hermes return label generation has now been resolved. Labels are being generated successfully, and returns are being processed as expected. Most of the previously failed label generations have already been retried through our asynchronous mechanism, and the corresponding labels have now been issued to customers. Our team will continue to monitor to ensure stability. Thank you for your patience and understanding while we worked with the carrier to restore normal functionality..

Duration: 6 hours

Affected Components: General Updates / Maintenance

Oct 25, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 25, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 25, 04:00:00 GMT+0
Identified - We wanted to inform you that FedEx will be performing a scheduled maintenance this weekend. Start Date and Time: Saturday, October 25, 2025, 11:00 p.m. CT End Date and Time: Sunday, October 26, 2025, 05:00 a.m. CT Expected Duration: 6 hours During this period, FedEx return services—including consolidated and Printerless returns—may experience disruptions. This could affect FedEx customers utilizing Shopify or Narvar Returns. For any questions or concerns, please contact Narvar Support. .

Duration: 6 hours

Affected Components: Carriers, Returns, Narvar Returns and Exchanges for Shopify

Sep 28, 04:00:00 GMT+0
Identified - Hello, We wanted to inform you that FedEx will be performing a scheduled maintenance this weekend. **Start Date and Time: Saturday, September 27, 2025, 11:00 p.m. CT** **End Date and Time: Sunday, September 28, 2025, 05:00 a.m. CT** **Expected Duration: 6 hours** During this period, FedEx return services—including consolidated and Printerless returns—may experience disruptions. This could affect FedEx customers utilising Shopify or Narvar Returns. For any questions or concerns, please contact Narvar Support. Sincerely, Narvar Support.

Sep 28, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 28, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 6 hours

Affected Components: Carriers, Returns, Narvar Returns and Exchanges for Shopify

Sep 21, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 21, 04:00:00 GMT+0
Identified - Hello, We wanted to inform you that FedEx will be performing a scheduled maintenance this weekend. **Start Time: Saturday, September 20, 2025, 11:00 PM CT** **End Time: Sunday, September 21, 2025, 05:00 AM CT** **Expected Duration: 6 hours** During this period, FedEx return services—including consolidated and Printerless returns—may experience disruptions. This could affect FedEx customers utilising Shopify or Narvar Returns. For any questions or concerns, please contact Narvar Support. Sincerely, Narvar Support.

Sep 21, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 30 minutes

Affected Components: Carriers, Returns

Sep 20, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 20, 16:00:00 GMT+0
Identified - Hello, We wanted to inform you that DPDUK will be performing a scheduled maintenance on Saturday, September 20. **Start Time: Saturday, September 20th, 5:00 PM BST** **End Time: Saturday, September 20th, 5:30 PM BST** **Expected Duration: 30 minutes** During this period, users will not be able to generate DPDUK return labels. Please reach out to Narvar Support if there are any questions or concerns. Sincerely, Narvar Support.

Sep 20, 16:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 6 hours

Affected Components: General Updates / Maintenance

Sep 14, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 14, 04:00:00 GMT+0
Identified - **Start Time:** Saturday, September 13, 2025, 11:00 P.M CT **End Time:** Sunday, September 14, 2025, 05:00 A.M CT **Expected Duration:** 6 hours Hello, Please be advised of an upcoming system outage from FedEx. During this time, customers generating a return with FedEx would see an error. We appreciate your understanding and recommend monitoring for updates once the maintenance is completed. For any questions or concerns, please contact Narvar Support. Sincerely, Narvar Support.

Sep 14, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 45 minutes

Affected Components: Narvar Returns and Exchanges for Shopify

Aug 21, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 21, 05:00:00 GMT+0
Identified - We want to inform you that on Wednesday, August 20, at 10:00 PM PDT, there will be scheduled maintenance on the Narvar Returns & Exchanges for Shopify application. This maintenance window is expected to last approximately 45 minutes. This upgrade is part of ongoing improvements to enhance the stability and performance of our infrastructure. What to Expect During the Downtime: • The Shopify Returns platform will be inaccessible during this period. • This includes the Returns portal, APIs, and analytics reporting. • Operations such as event triggering, email delivery, and file uploads will be paused. • All services will automatically resume once maintenance is complete. We've scheduled this upgrade to minimize disruption and ensure a seamless experience going forward. We appreciate your understanding and patience. If you have any questions or run into issues, please don't hesitate to submit a request here.

Aug 21, 05:45:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 30 minutes

Affected Components: Narvar Returns and Exchanges for Shopify

Aug 12, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 12, 05:00:00 GMT+0
Identified - We want to inform you that on Monday, August 11, at 10:00 PM PDT, there will be scheduled maintenance on the Narvar Returns & Exchanges for Shopify application. This maintenance window is expected to last approximately 30 minutes. This upgrade is part of ongoing improvements to enhance the stability and performance of our infrastructure. What to Expect During the Downtime: • The Shopify Returns platform will be inaccessible during this period. • This includes the Returns portal, APIs, and analytics reporting. • Operations such as event triggering, email delivery, and file uploads will be paused. • All services will automatically resume once maintenance is complete. We've scheduled this upgrade to minimize disruption and ensure a seamless experience going forward. We appreciate your understanding and patience. If you have any questions or run into issues, please don't hesitate to submit a request [**here**](https://support.narvar.com/hc/en-us/requests/new)..

Aug 12, 05:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours

Affected Components: Returns

Jul 29, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 29, 19:00:00 GMT+0
Identified - **Start Time:** Thursday, July 31, 2025, at 8:00 PM BST **End Time:** Friday, August 1, 2025, at approximately 12:00 AM BST **Expected Duration:** \~10 minutes (within the maintenance window) **Impact:** During this maintenance window, the following services may be unavailable: * Customers will not be able to generate labels or manifests * Temporary disruption in access to Intersoft label services This scheduled release includes system updates and infrastructure improvements. All efforts are being made to minimize downtime and restore full service as quickly as possible. You will receive additional notifications when the deployment begins, once the system is back online, and when testing is complete. We appreciate your understanding and patience during this maintenance period. For questions or assistance, please contact Narvar Support..

Jul 29, 23:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 hours

Affected Components: Returns

Jul 23, 01:00:00 GMT+0
Identified - **Start Time:** Tuesday, July 22, 2025, at 9:00 PM ET **End Time:** Tuesday, July 22, 2025, at approximately 12:00 AM ET **Expected Duration:** \~3 hours **Impact:** During this maintenance window, the following services may be unavailable: * Return label generation using USPS Label Broker® may fail for consumers initiating returns via the Narvar Return Portal. * Users may experience errors or delays when attempting to retrieve or print USPS return labels. * Automated workflows dependent on USPS Label Broker® (e.g., label creation, rendering, or retrieval) may be disrupted. This scheduled release includes performance improvements and system upgrades. All efforts are being made to minimize downtime and restore full service as quickly as possible. You will receive additional notifications when the deployment begins, once the system is back online, and when testing is complete. We appreciate your understanding and patience during this maintenance period. For questions or assistance, please contact Narvar Support..

Jul 23, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 23, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours

Affected Components: Track

Jul 21, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 21, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 21, 08:00:00 GMT+0
Identified - OnTrac will be performing a scheduled maintenance on Monday, July 21st, 2025 between 1:00 AM to 5:00 AM (EST). Due to the required maintenance, customers using OnTrac APIs will be unable to track shipments. If you experience any issues during this time, please feel free to reach out to Narvar Support. Sincerely, Narvar Support.