Narvar - Delays With Return Emails and RMA API Events – Incident details

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Delays With Return Emails and RMA API Events

ResolvedDegraded performance1 hour 17 minutes

Affected

Returns

Degraded performance from 6:36 PM to 7:54 PM

  • ResolvedUTC

    Hello,

    We would like to inform you that the issue causing return emails and RMA API posts to be delayed has been resolved. The issue occurred between approximately June 29th, 9:00 AM PDT and June 29th 12:00 PM PDT.

    For more information, please contact Narvar Support by emailing support@narvar.com

    Sincerely,
    Narvar Support

  • InvestigatingUTC

    Hello,

    We are currently observing delays with return emails and RMA API events. At this time there is no known loss of data. Our engineering team is actively investigating the cause and working to resolve the issue.

    Our next update will be at 12:45 PM PDT, or as soon as the issue is resolved.

    Sincerely,
    Narvar Support