Narvar - Issue causing delays in Notify Product – Incident details

All systems operational

Issue causing delays in Notify Product

Resolved
Degraded performance
Started 28 days agoLasted about 5 hours

Affected

Notify

Degraded performance from 9:13 PM to 2:35 AM

Updates
  • Resolved
    Resolved

    Hello,


    The issue with the notification delays has now been resolved. All new notifications are now being sent as expected. All the delayed notifications have been sent out as well.


    Please feel free to reach out to the Narvar support team in case of any questions.

  • Investigating
    Investigating

    We have detected an issue with our Notify product and some retailers may be experiencing delays in notifications across communication channels, including Email, SMS, and Webhooks.


    Our engineering team is actively investigating the root cause and working diligently to resolve the issue as quickly as possible. We sincerely apologize for any inconvenience this may have caused and appreciate your patience during this time.