Narvar - Issue with FedEx Commercial Returns – Incident details

All systems operational

Issue with FedEx Commercial Returns

Resolved
Operational
Started 4 months agoLasted about 2 hours

Affected

Returns

Degraded performance from 9:14 PM to 11:16 PM

Narvar Returns and Exchanges for Shopify

Degraded performance from 9:14 PM to 11:16 PM

Carriers

Degraded performance from 9:14 PM to 11:16 PM

Updates
  • Resolved
    Resolved

    The issue affecting FedEx Commercial Boxless and FedEx Printerless return shipments has been successfully resolved.
    Our team worked closely with the carrier to identify and address the root cause, and no further impact is observed at this time.
    We appreciate your patience and understanding while we worked through this incident. Please reach out to Narvar Support if you experience any further issues.

  • Identified
    Identified

    We are continuing to investigate the issue affecting FedEx Commercial Boxless and FedEx Printerless return shipments. Our team remains in active communication with the carrier to identify the root cause and implement a resolution.
    We will provide the next update as soon as we have further information from the carrier.
    Thank you for your continued patience and understanding.

  • Investigating
    Investigating

    We are currently investigating an issue affecting FedEx Commercial Boxless and FedEx Printerless return shipments. Our team is actively working with the carrier to determine the root cause.

    We will share further updates as more information becomes available.
    Thank you for your patience and understanding.