Narvar - Possible delays with email Notifications – Incident details

All systems operational

Possible delays with email Notifications

Resolved
Degraded performance
Started 3 months agoLasted about 9 hours

Affected

Notify

Operational from 10:42 PM to 1:58 AM, Degraded performance from 1:58 AM to 2:39 AM, Operational from 2:39 AM to 8:06 AM

Updates
  • Resolved
    Resolved

    The issue affecting email notifications has been resolved. A fix was applied, and we have monitored the system to ensure stability. All services are functioning as expected.

    Thank you for your patience.

  • Monitoring
    Monitoring

    We have identified that the issue was limited to users with Microsoft accounts (Outlook, Hotmail, etc.) Our team has applied a solution while we work with the relevant providers in parallel. We are currently monitoring as email traffic returns to normal.

  • Investigating
    Investigating

    Our investigation is ongoing, and we will continue to provide periodic updates

  • Update
    Update

    We're still investigating the resolution and will continue to provide updates periodically.

  • Identified
    Identified

    We have identified the issue and are working to resolve as soon as possible. Next update in 1 hour or less.

  • Investigating
    Investigating

    We are currently investigating possible delays in email notifications. We will provide more information as it becomes available.