Narvar - Issues with Purolator label generation – Incident details

The issue with Purolator has been resolved. All related services are now operating normally.

The carrier has confirmed the fix is in place and the issue is resolved. We have verified successful label generation from the carrier on our end. We will continue to monitor the situation.

Our team is actively tracking carrier communications to ensure a prompt resolution.

Our team continues to closely monitor our communications with the carrier to ensure a swift resolution.

The carrier has confirmed they’re working on a fix. We’ll share another update once it’s implemented.

We are still in contact with the carrier as they work toward a resolution. There are no new updates at this time, but we will continue to provide information as soon as it becomes available.

Our team remains in active discussions with the carrier, and we will continue to share updates as they become available.

Our team is in ongoing conversations with the carrier, who is actively working to resolve the issue on their end.

After investigating, we have determined that Purolator is currently experiencing an outage, which is impacting Narvar returns that utilize this carrier.