Narvar - Issue with UPS returns – Incident details

All systems operational

Issue with UPS returns

Resolved
Degraded performance
Started 3 months agoLasted about 1 hour

Affected

Returns

Degraded performance from 6:56 PM to 8:03 PM

Narvar Returns and Exchanges for Shopify

Degraded performance from 6:56 PM to 8:03 PM

Updates
  • Resolved
    UTC
    Resolved

    We've resolved the issue, the store locator should be available again.

  • Investigating
    UTC
    Investigating

    We are currently investigating an incident with returns through UPS. In most cases the impact is limited to customers not being able to use the store locator but in a few returns might not be submitted.