Narvar - Issue with Shopify Returns and Exchanges – Incident details

Label generation and refund processing are currently experiencing temporary delays. Analytics dashboards remain temporarily unavailable.

The Shopify Returns and Exchanges portal has been restored and is operational; customers can now process returns and exchanges normally. Analytics dashboards remain temporarily unavailable.

Our investigation is ongoing. We will provide further updates as the investigation progresses. As a result, the Shopify Returns and Exchanges portal is offline, and customers will be temporarily unable to process returns or exchanges.

Investigation remains in progress. The next update will be provided by 8 PM CST.

We are still working with Shopify to resolve this issue and will share further updates as new information becomes available.

Our team continues to collaborate with Shopify to resolve this matter. We will provide more information as soon as it is available.

Our investigation is ongoing and we don’t yet have a resolution to share. The Narvar Return & Exchange app remains temporarily unavailable on Shopify while we work with them to resolve this.

We’ve temporarily paused the Narvar Return & Exchange app on Shopify while we work with Shopify to review a potential security issue. This is a precautionary step, and we’re moving quickly to restore service. Returns already in progress will not be affected. No action is needed from you at this time.

We’ll share an update by 2PM EST.