Narvar - UPS Returns Failing Intermittently – Incident details

All systems operational

UPS Returns Failing Intermittently

Resolved
Degraded performance
Started 2 months agoLasted about 9 hours

Affected

Carriers

Degraded performance from 1:00 PM to 7:49 PM, Operational from 7:49 PM to 10:05 PM

Updates
  • Resolved
    UTC
    Resolved

    Following a period of stable monitoring with no errors, this incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We are monitoring a recovery in service performance.

  • Investigating
    UTC
    Investigating

    We have identified that the Returns via UPS are failing intermittently.

    All brands that use UPS for Returns (Mail and Printerless) are impacted.

    We have reached out to the UPS team for investigation. We will update the status of this issue as soon as we hear from the carrier.